GENERAL TERMS AND CONDITIONS
of DIL Technologie GmbH
1. Scope of Validity
These General Terms and Conditions (GTC) apply to all online orders of tickets via the platform pretix for DIL Technologie GmbH by consumers and entrepreneurs. A consumer is any natural person who enters a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in pursuit of their commercial or independent professional activity. The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have explicitly agreed thereto.
2. Contract Partners, Conclusion of Contract, Correction Options
The contract is concluded with DIL Technologie GmbH, Prof.-v.-Klitzing-Str. 7, 49610 Quakenbrück, Germany.
By publishing the tickets on pretix, we submit a binding offer to conclude a contract for these tickets. You can place the tickets in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the tickets contained in the shopping basket by clicking on ‘Place binding order’. Immediately after sending the order, you will receive another confirmation via e-mail.
3. Contract Language, Storage of Contract Text
The following languages are available for the conclusion of the contract: German and English.
We save the contract text and send you the order data and our GTC in text form. The text of the contract will not be made accessible beyond this. If you have set up a customer account before sending your order, the order data will be archived on the pretix website and can be accessed free of charge via your password-protected customer account by entering the corresponding login data.
4. Tickets
Each ticket can only be validated once and only on the date and at the venue specified on the ticket.
The ticket is transferable. We can fulfil our obligations with debt- discharging effect to the respective holder who validates the ticket at the event venue. This does not apply if we have knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective holder.
5. Delivery Terms
You can download the tickets yourself and they will be sent to you via e-mail.
6. Prices and Payment
The prices quoted include statutory VAT and all other price components.
For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible, and which must be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but you make the payment from a country outside the European Union.
The following payment methods are available: Bank transfer, credit card and Google Pay. If payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless you have agreed a later due date with us. If payment by credit card has been agreed, you must enter your credit card details during the ordering process. Your card will be charged immediately after placing the order. If payment by Google Pay has been agreed, the payment transaction will be carried out immediately after the order has been placed. You will receive further instructions during the ordering process.
7. Promotional Vouchers
Vouchers that are issued free of charge as part of promotional campaigns with a specific validity period and that cannot be purchased (hereinafter referred to as ‘Promotional Vouchers’) can only be redeemed with us and only during the specified period. Promotional Vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible. Only one Promotional Voucher can be redeemed per order.
If the value of the Promotional Voucher is not sufficient to cover the payment from the order, one of the other payment methods offered by us can be selected to settle the difference.
We will not refund any remaining credit after partial redemption of the Promotional Voucher.
The value of a Promotional Voucher will neither be paid out nor does it bear interest.
The Promotional Voucher will not be refunded if you return the ticket paid for in full or in part with the Promotional Voucher within the scope of your statutory right of cancellation and/or make use of your contractual right of cancellation.
If a Promotional Voucher is only intended for use by the person named on it, transfer of the Promotional Voucher to third parties is excluded.
8. Right of Revocation
Consumers are generally entitled to a right of revocation. Further information on the right of revocation can be found in our revocation policy.
The right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
Pursuant to § 312g para. 2 no. 9 of the German Civil Code (BGB), unless otherwise agreed, there is no right of revocation for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of services. Accordingly, the right of revocation is also excluded for contracts relating to the sale of tickets for scheduled leisure events.
9. Cancellation of Ticket Purchases
We grant you (consumers and entrepreneurs) as a buyer on the basis of a purchase contract concluded with us, in addition to any statutory right of revocation, for the tickets until 31.12.2024 a voluntary right of cancellation in which we will refund 50% of the price of the ticket. With this cancellation right, you can also withdraw from the contract after the 14-day revocation period has expired by either using the existing cancellation function on the pretix platform by 02.05.2025 or by sending us your cancellation request by e-mail to insectsplus@dil-tec.de. We must receive the email by 02.05.2025 at the latest. Your statutory right of revocation and statutory warranty rights are not affected by this contractually granted right of cancellation and remain unaffected. 50% of the ticket price will be refunded within 14 days of cancellation. For the repayment when exercising the right of cancellation, we will use the same means of payment that you used for the original purchase of the ticket, unless expressly agreed otherwise with you.
10. Warranty
Unless expressly agreed otherwise, statutory liability for defects applies.
11. Force Majeure, Cancellation/Restriction of Insects.Plus2025
We are entitled to postpone, shorten, extend or cancel Insects.Plus2025 and to close it temporarily, permanently, in individual parts or as a whole if compelling reasons beyond our control or unforeseen events, such as force majeure, the occurrence and further development of pandemics, in particular in accordance with the Infection Protection Act, natural disasters, war, strikes, terror, massive failure or disruption of traffic, supply and/or communication links, require such measures. We will inform you of this immediately, unless we are also prevented from doing so by a case of force majeure. In the event of cancellation of Insects.Plus2025 due to one of the aforementioned cases, you as the purchaser will be refunded the ticket price actually paid on the basis of a purchase contract concluded with us.
12. Liability
We shall always be liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, body or health,
• in the event of willful or grossly negligent breach of duty,
• in the event of warranty promises, if agreed, or
• to the extent that the Product Liability Act is applicable.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Claims for damages are excluded in all other respects.
13. Photography, Film and Video Recordings
Photographs, film and video recordings may be made of us, third parties and visitors throughout the event, e.g. for the purposes of reporting, advertising and documentation. Where necessary, you declare your consent to the production and use of such material. In particular, you agree that we may use the photos, film and video recordings for the purpose of advertising us, the event and the products and services offered by us on our website, on social media presences, in print media, on posters, on flyers and in electronic and postal advertising mail and thus make them publicly accessible. Consent does not apply if the use is unacceptable for you.
14. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here: https://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
15. Final Provision
If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence. Furthermore, this choice of law with regard to the statutory right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.